AnnualReport2020

In 2019-2020, 17 of our nurses were honored to receive a DAISY Award. The recipient is recognized during a public ceremony, receives a framed certificate, a DAISY Award signature lapel pin, and a hand-carved stone sculpture entitled A Healer’s Touch. Additionally, the recipient’s unit or department receives cinnamon rolls with the sentiment that the wonderful cinnamon aroma will remind them how special they are and how important their work is. We are very proud of our nurses. Exemplary Professional Practice The Magnet domain of exemplary professional practice is evidenced by effective and efficient care services across our health care system and ensures appropriate infrastructures are in place to support inter- professional collaborative practice, which focuses on patient safety, quality improvement and outcomes, and facilitates a culture of safety and open communication. Our clinical practice model, FOCUSED™ was first introduced system-wide in 2017. FOCUSED stands for Family and patient- focused care, Open communication, Collaborative, Understanding and compassionate, Safe and seamless, Expertise and education, and Driven by research and best practices. Each letter embodies different aspects of patient care, emphasizing the importance of health professionals and staff at all levels of our organization being responsive to the needs of the children, youth, families and communities we serve, helping to ensure that we provide truly family- and patient-focused care. FOCUSED ensures the needs of the patients come first.

are complex. The patient care services department has joined other departments in cultivating a culture of safety throughout Shriners Hospitals for Children. As health care professionals, we work hard to ensure positive outcomes for the patients receiving care. However, there are times when the intended plan may not have been fully executed correctly. The outcome of these moments are often referred to as adverse outcomes or safety events. Shriners Hospitals and other health care organizations recognize that safety events that occur in organizations are more complex than the simple thought that “errors are only a result from actions by individuals.” Rather, often the organizations’ processes contribute to the occurrence of safety events. This view provides a proactive

improvement, emphasizing patient safety. This framework also provides a foundation for both individuals and organizations to take responsibility for designing and improving systems in the workplace. In 2019, to address this focus, our health care system continued the cultivation of a safety culture that values knowledge and places a high

level of importance on safety beliefs, values and attitudes.

framework in cultivating a learning environment that fosters organizational resilience. This framework, Just Culture , supports organizations in promoting a culture for continuous

A Collaborative Culture of Safety: Just Culture

Over the past few years, there has been an increased focus on quality and safety in health care organizations. Along with this acknowledgement, is the understanding that today’s health care environments

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