AnnualReport2021

to Dayton Children’s Hospital in Dayton, Ohio. This change to a hospital-within- a-hospital model will make it possible for us to provide needed burn care and other services in a right-size space. The new location will also allow Shriners Hospitals to maintain its southwest Ohio presence with a surgical facility designed to exceed today’s medical standards for exceptional care, while being more efficient, and having access to some services offered through Dayton Children’s. As we continue these efforts, we will begin to look at ways to optimize our internal structures and processes, such as consolidating local leadership, which is being tested in a pilot program in the Midwest, streamlining information services and unifying goals of planning and development across the system. As we work together to determine the best care model for our different locations, our primary emphasis is always on what will best meet the needs of our patients. We also review the markets, demographics, needs and strengths of each of our locations. LONG-RANGE PLANS By 2035, we will have fewer brick-and- mortar traditional hospitals. Instead, there will be Centers of Excellence,

ambulatory surgery centers, clinics and a range of collaborations and affiliations with other community health care providers. We will also continue to refine and emphasize our telehealth efforts, including offering more “at home” visits, especially via cell phone technology, personal computers and tablets. The possibility of connecting to our patient families in this way has the potential to one day make access to Shriners Hospitals for Children limitless. While much is changing, we remain dedicated to the mission of Shriners Hospitals for Children, and we continue to look to the future with hope, determination and confidence. Shriners Hospitals for Children are places of hope. Every day, in our locations across three countries in North America, we help our patients discover the power of hope. Then, we step back and watch as they overcome incredible physical challenges with grace, confidence and strength. We are proud of all of our patients, and honored to help them achieve their goals and live their dreams.

The shorter phrase quickly identifies our priorities – and the single focus of our work. The fresh, concise phrase will increase our recognition by the public and in the world of health care. The rollout has many elements and details, and will be conducted accordingly.

NEW CARE DELIVERY SOLUTIONS CONTINUE

In August 2020, our Twin Cities facility was relocated and opened as a state- of-the-art outpatient center. With this new location and building, which is more appropriately sized, they begin a new chapter of giving hope and healing to the children and families who depend on them for care. One new method of care delivery is consolidating for strength and efficiency. In January, we completed the consolidation of our Galveston and Houston facilities into one comprehensive entity in Galveston – offering pediatric orthopaedic, burn, and cleft lip and palate care. We expect the new facility to become a regional leader in sub-specialty pediatrics. Another new care delivery model we have adopted is the hospital-within- a-hospital concept. In February, our Cincinnati hospital was relocated

2020-2021 YEAR IN REVIEW

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