SC Portland Outcomes Report 2023

PATIENT SATISFACTION Shriners Children’s Portland utilizes Press Ganey Associates to capture and measure patient perspectives around their care experiences. Questions cover topics such as communication with nurses, physicians and hospital staff, facility comfort and cleanliness, pain management, admission and discharge processes, patient and family education, and many more. Collected data is aggregated and benchmarked against peer hospitals. The Portland Shriners hospital’s Press Ganey patient satisfaction scores are consistently at or above peer hospital mean scores.

95 100

98.4% 97.9%

96.1%

Shriners Children’s Portland Press Ganey Mean

90 85 80 75 70

*Portland Shriners score based on Likelihood to Recommend by survey received date

91.5%

Inpatient Likelihood to Recommend

2021

2022

2023

Press Ganey pediatric hospital mean for 7/1/2023 - 12/31/2023

95 100

96.5%

94.8%

94.8%

93.2%

90 85 80 75 70

Medical Practice (Outpatient) Likelihood to Recommend

2021

2022

2023

Press Ganey pediatric sites mean for 7/1/2023 - 12/31/2023

95 100

98.0%

97.9%

96.6%

96.8%

90 85 80 75 70

Ambulatory Surgery Likelihood to Recommend

2021

2022

2023

Press Ganey ambulatory pediatric survey group mean for 10/1/2023 - 12/31/2023

12 | Shriners Children’s Portland