QualityReport2020

a message from our LEADERSHIP

Welcome to the Shriners Hospitals for Children annual quality report. We are a pediatric health care system with locations in the United States, Canada and Mexico. In addition to our hospitals and ambulatory surgical/ medical centers, we have domestic and international outreach clinics serving patients all over the world. We are committed to providing high-quality care for children in our specialty areas of orthopaedics, burn care, spinal cord injury, and cleft lip and palate. In addition to these four specialties, we also have a comprehensive rehabilitation program, and provide wrap-around care. We pride ourselves on providing specialized world-class care regardless of a family’s ability to pay for services or insurance status. Shriners Hospitals for Children strives to transform the lives of children by providing exceptional health care influenced by innovative research in a patient and family-centered environment. We are devoted to the pursuit of seminal, cutting-edge discoveries that result in new knowledge and improve the therapeutic treatment, quality of care and outcomes of our patients. We invite you to learn more about our organization and our achievements in outcomes, patient and family experience and quality of care provided.

Fran Farley, M.D. Chief Medical Officer Shriners Hospitals for Children

Marjorie McEttrick-Maloney, RN, BSN, MPA/H Chief Nursing Officer Shriners Hospitals for Children

| THE MOST AMAZING CARE 4