2020 Outcomes Report Portland Shriners Hospital

Access to care Shriners Hospitals for Children — Portland is a regional pediatric orthopaedic hospital, serving children from across the Pacific Northwest, Alaska, and western Canada. Our highly specialized medical team often draws patients from all over the United States and beyond. We continually focus on improving access to our trusted specialists and eliminating barriers to our specialized orthopaedic care. In doing so, our hope is to ensure all children in need of pediatric orthopaedic medical care receive it. In order to make care accessible to patients wherever they may live, we offer a range of services to expand our reach, including telehealth visits and outreach clinics. Each year, Portland Shriners Hospital staff travel to the locations of our outreach clinics in order to bring excellent orthopaedic care closer to our patients. These clinics occur in Pendleton OR, Medford OR, Bellingham WA, and Anchorage AK.

Patient-centered Care Pediatric Psychology In 2020, Shriners Hospitals for Children – Portland welcomed a pediatric psychologist to the medical team, Catherine McClellan, PhD. With the development of this new role, Shriners Hospitals for Children — Portland has taken a meaningful step in bridging a gap identified by the

results of the patient survey platform, PROMIS. The findings from the survey identified a correlation between patients’ psychosocial health and their physical health, and a need to provide consistent care for

patients’ behavioral and emotional well-being. Dr. McClellan focuses her time on developing quality improvement programming to evaluate and improve care, provider and staff education surrounding pediatric behavioral health. Additionally, she delivers interventions for patients in the areas of pain management, medical phobia, sleep disruption, anxiety and depression.

Community Benefits Council Portland Shriners Hospital staff who serve on the Community Benefits Council aim to create awareness and a culture of support for community health needs and benefits at Shriners Hospitals

Child Life

Our certified child life specialists are trained in child development and help reduce the stresses associated with the hospital experience. They teach patients coping skills through offering opportunities to play, learn and interact with others in an emotionally and socially safe environment. Play experiences help children express fears and misconceptions of hospitalization and medical procedures. Services include procedural support, pain management techniques, pre-operative teaching prior to surgery, group activities and education about upcoming procedures/ hospital visits. Additionally, our child life specialists facilitate a number of special activities including therapy animals, musicians, magicians or costumed characters, or holiday- themed parties.

for Children – Portland. Some of their key functions include leading all planning and execution related to the triennial Community Health Needs Assessment (CHNA) and annual community benefits reporting, support existing community benefit programs at the hospital while also exploring and identifying new benefit opportunities, and actively promote community benefit awareness activities within the hospital.

Patient Care 1 1 specialist 5-8

patients a day average per

Interpretation services Shriners Hospitals for Children — Portland offers

interpretive services for patient families with 3 Spanish interpreters onsite. Additionally, we can arrange for interpreters for about 200 additional languages to attend appointments and assist with phone calls. It is vital for families to have access to clear and understandable information about their child’s medical care.

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2020 Annual Outcomes Report