2020 Outcomes Report Portland Shriners Hospital

Clinical outcomes Shriners Hospitals for Children - Portland strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. As a testament to this quality, Shriners Hospitals for Children — Portland was awarded the 2020 Guardian of Excellence Award for Patient Experience in Inpatient Pediatric by Press Ganey Associates. Press Ganey honors hospitals nationally with this award that have reached the 95th percentile for patient experience, employee or physician engagement, or clinical quality performance. We are committed to quality, patient safety and public reporting in order to advance treatments that improve patient outcomes. Shriners Hospitals for Children — Portland consistently ranks in the top decile among pediatric facilities for patient and family satisfaction. Patient Satisfaction Shriners Hospitals for Children — Portland utilizes Press Ganey Associates to capture and measure patient perspectives around their care experiences. Questions cover topics such as communication with nurses, physicians and hospital staff, facility comfort and cleanliness, pain management, admission and discharge processes, patient and family education, and many more. Collected data is aggregated and benchmarked against peer hospitals. The Portland Shriners Hospital’s Press Ganey patient satisfaction scores are consistently at or above peer hospital mean scores.

I have a wonderful experience every time we visit the facility. My son is always excited to see everyone, and they are always so friendly and attentive.

Population health The Portland Shriners Hospital prides itself on delivering the safest and highest-quality patient care within a family-centered and collaborative environment. Our commitment to achieving and surpassing the highest standards is evident not only through our accreditation by The Joint Commission, but also through our performance on numerous patient quality and safety indicators. Our adoption of patient-reported outcome assessment tools and use of innovative care models to address the comprehensive needs of our patients further illustrate our focus on offering superb and value-driven pediatric orthopaedic care.

Inpatient Overall Patient Satisfaction

Inpatient Likelihood to Recommend

Anonymous Press Ganey Review.

*Press Ganey Pediatric Hospital Mean for 7/1/2020 - 12/31/2020; Portland Shriners score based on standard overall rating by survey received date

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2020 Annual Outcomes Report